FAQs

  1. What method of payment do we accept?
  2. What is your return policy?
  3. Why do I need to call or email for pricing on some items?
  4. Do you charge sales tax?
  5. What if we are tax exempt?
  6. Is your website secure? What kind of security is used?
  7. Do you offer Coupons?
  8. Do you offer service on equipment?
  9. What is your shipping policy?
  10. What is your privacy policy?
  11. How do I contact you?
  12. Where are you located?
  1. What method of payment do we accept? 
    Paypal, Visa, Mastercard and American Express are acceptable forms of payment. Money orders and Business checks are accepted, but websites orders will not be started until the payment clears. Company purchase orders will be accepted after credit information is provided and approved.

    [Back To Top]
  2. What is your return policy?
    If something should go wrong with your purchase, we will accept returns within 15 days of your original product purchase with the following conditions: Return Process: If you wish to return an item please contact one of our representatives for a Return Authorization (RA). Any products received without authorization will not be accepted. Please allow 7-10 business days to complete the RA process. A 10% restocking fee will be assessed on all authorized returns. Refunds on products returned that originally qualified for free shipping will be reduced by the outbound shipping costs incurred by Document Finishing Resources. You will be responsible to return the item at your expense. Products must be returned in their original packaging and in resalable condition. Supplies can only be returned if unused. Incorrect products that are received due to an error by us or the manufacturer can be returned at no expense to you. The Following Products Are Not Returnable: Custom Items- Service Parts- Clearance Items After 15 Days. During and after the 15 day return period, we are available to support your purchase via phone or live chat. Machines that are defective or broken are covered by the manufacturer under the terms of their warranty. Please contact us if you have any questions about the terms and conditions on any items under warranty.

    [Back To Top]
  3. Why do I need to call or email for pricing on some items?
    Some of our vendors require that we show "minimum advertising" prices only listed on the website. In these cases we ask you contact us for a quote on your product of interest. Price discounts in these situations range from 5% to 50% off the advertised price so it is worth your effort to check with our quote department.

    [Back To Top]
  4. Do you charge sales tax?
    We only charge sales tax in Nebraska.

    [Back To Top]
  5. What if we are tax exempt?
    Contact us for a coupon code to use when ordering. 

    [Back To Top]
  6. Is your website secure? What kind of security is used? 
    justbidning.com provides SSL security for all checkout pages for customer security.  This site is also certified Level 1 PCI DSS compliant.  The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. 

    [Back To Top]
  7. Do you offer Coupons?
    Yes, we occasionally offer discount coupons at Online Coupons at CouponMountain 

    [Back To Top]
  8. Do you offer service on equipment? 
    Yes, we service everything we sell. We offer local service, bench repair service, parts and extended maintenance agreements. Through our national dealer organization we are able to offer installation services on equipment, training and third party service. Contact our service department with your request at info@justbinding.com.

    [Back To Top]
  9. What is your shipping policy?
    Most products will ship same day if ordered before noon CDT. Orders ship UPS ground. In the event of a shipping delay we will notify you via email or phone. For special shipping requests we can be contacted at 866-781-2463.

    [Back To Top]
  10. What is your privacy policy?
    We collect information from you when you place an order, subscribe to our newsletter or fill out a form.

    Any data we request that is not required will be specified as voluntary or optional.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

    Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)

    • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)

    • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order.

    These security measures include: SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    California Online Privacy Protection Act Compliance

    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    Childrens Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    CAN-SPAM Compliance

    We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at WWW.JUSTBINDING.COM.

    Your Consent

    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

    This policy was last modified on 11/15/2010

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    www.docfinres.com
    po box 45911
    Omaha, NE 68145
    United States
    mike.white@docfinres.com
    866-781-2463

    Privacy Policy Customer Pledge

    We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
    Federal Trade Commision Fair
    California Online Privacy Protection Act
    Childrens Online Privacy Protection Act
    Privacy Alliance
    Controlling the Assault of Non-Solicited Pornography and Marketing Act


    If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.

    Respectfully,

    Michael White President
    www.justbinding.com

    [Back To Top]
  11. How do I contact you?
    Please fill our our email contact form or call 1-866-781-BIND Our office hours are Monday - Friday 8:30am to 5pm. CDT 

    [Back To Top]
  12. Where are you located?
    Omaha, Nebraska

    [Back To Top]